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В Google выяснили, что влияет на эффективность работы команды

08.02.2017

Источник материала HR-Portal



Желая узнать секрет создания эффективной команды, компания Google организовала специальное исследование. Проект, получивший название "Аристотель", длился несколько лет и включал в себя сотни собеседований с сотрудниками из различных отделов. Исследователи хотели отыскать магическое сочетание качеств, которое позволило бы формировать идеальные команды. Однако это оказалось непросто. "Мы были в корне неправы", - заявили представители компании.

Подход, основанный на анализе данных, дал результаты, о которых и так было давно известно: члены лучших команд уважают чужие эмоции и помнят, что каждый из них должен вносить равный вклад в общее дело. Иными словами, состав команды менее важен, чем принятый в ней способ взаимодействия.

Результаты исследования перекликаются с книгой "Семь навыков высокоэффективных людей", написанной Стивеном Кови еще в 1989 году. Книга гласит, что члены продуктивных команд понимают друг друга, находят способы установления личных контактов, и лишь затем пытаются донести до окружающих свои мысли.

Мэтт Сакагучи, руководитель среднего звена из Google, горел желанием воплотить эти принципы на практике. В интервью Чарльзу Дахиггу из New York Times он рассказал о встрече, на которой он сообщил членам команды о своем страшном диагнозе (раке). Сперва его коллеги молчали, но затем начали делиться историями из жизни.
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Основой стратегии Сакагучи стала концепция "психологической защищенности". Подобная модель командной работы подразумевает, что все члены коллектива считают риски оправданными и делятся своими идеями без боязни быть осмеянными. Google поясняет:

"Вы когда-нибудь боялись задать вопрос, благодаря которому окружающие могли бы понять, что вы единственный, кто еще не понял, о чем идет речь? Доводилось ли вам отказываться от этого вопроса в страхе показаться глупым или неосведомленным?"

Эта концепция была описана профессором Гарвардской бизнес-школы Эми Эдмондсон в исследовании, которое было опубликовано в 1999 году и доказало, что "психологическая защищенность" сильно повышает продуктивность работы команд.

Теперь Google утверждает, что "психологическая защищенность" является самым важным фактором при создании успешных команд.

Проще говоря, будьте дружелюбнее.




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